JetSmarter members: Here are the FAQs and answers for you | CarHopper

FAQs and answers from JetSmarter Customers

As CarHopper (CH) embarks its new journey with JetSmarter (JS), the world’s leading private aviation platform, as their exclusive provider of luxury and exotic car rentals across the United States, our support team wants to make sure no questions are left unanswered. If you are booking directly on our website or mobile application please disregard this post.

Vehicle Change Requests: What should a Member or concierge do in case of a vehicle change request?

If you are a member and you would like to change your existing reservation to a new vehicle, please first reach out to your dedicated concierge to inform them of your desired changes. They will follow-up with CarHopper to coordinate the next best options for your reservation modification.

If you are a concierge, please reach out to your JetSmarter Account Manager at CarHopper with as many details as possible regarding the modification. Please note that every requested modification will require a written confirmation from CarHopper before going into effect. If the modification cannot be accommodated and the customer wishes to cancel the existing reservation, neither they nor JS will be eligible for a refund.

No-Show: What is a JS Member or concierge entitled to in case of a no-show?

A “no-show” is defined as failing to arrive within a scheduled pick-up or delivery window. A “no-show” will result in the reservation being canceled and does not entitle the customer or the JS concierge to a refund.

Flight Cancellations: What should a Member or concierge do in case of a flight cancellation?

If you are a member and your flight has been canceled, please first reach out to your dedicated JetSmarter concierge to inform them of the changes. If you are a concierge, please reach out to your Account Manager at CarHopper. Please note that any CarHopper reservation is subject to CarHopper’s Terms of Service, and CarHopper’s Cancellation policy.

  • “Pending reservations” meaning reservations that have yet to be confirmed, may be canceled at any time prior to receiving the reservation confirmation email.
  • “Active reservations” meaning reservations that have already been confirmed (confirmation email sent) may be canceled within 24 hours of booking and 72 hours prior to the reservation start date. Cancellations outside of the aforementioned guidelines will not entitle the customer to a refund.

Flight Delays: What should a Member or concierge do in case of a flight delay?

If you are a member and your flight has been delayed, please first reach out to your dedicated concierge to inform them of the changes. They will follow-up with CarHopper to coordinate the next best options for your reservation modification. If you are a concierge, please reach out to your Account Manager at CarHopper with as many details as possible regarding the modification. Please note that every requested modification will require a written confirmation from CarHopper before going into effect.

Which cities is the partnership available for luxury and exotic car rentals?

The service is available in all of JetSmarter and CarHopper’s intersecting markets across the United States. CarHopper is available in MiamiLos AngelesLas VegasSan FranciscoHamptons (NY), and New York City

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Announcing our partnership with JetSmarter!

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