A “no-show” is defined as failing to arrive within a scheduled pick-up or delivery window. A “no-show” will result in the reservation being canceled and does not entitle the customer or the JS concierge to a refund.
Flight Cancellations: What should a Member or concierge do in case of a flight cancellation?
If you are a member and your flight has been canceled, please first reach out to your dedicated JetSmarter concierge to inform them of the changes. If you are a concierge, please reach out to your Account Manager at CarHopper. Please note that any CarHopper reservation is subject to CarHopper’s Terms of Service, and CarHopper’s Cancellation policy.
- “Pending reservations” meaning reservations that have yet to be confirmed, may be canceled at any time prior to receiving the reservation confirmation email.
- “Active reservations” meaning reservations that have already been confirmed (confirmation email sent) may be canceled within 24 hours of booking and 72 hours prior to the reservation start date. Cancellations outside of the aforementioned guidelines will not entitle the customer to a refund.
Flight Delays: What should a Member or concierge do in case of a flight delay?
If you are a member and your flight has been delayed, please first reach out to your dedicated concierge to inform them of the changes. They will follow-up with CarHopper to coordinate the next best options for your reservation modification. If you are a concierge, please reach out to your Account Manager at CarHopper with as many details as possible regarding the modification. Please note that every requested modification will require a written confirmation from CarHopper before going into effect.